This Shipping Policy (Shipping Policy) applies to all purchases made on our Website. This Shipping Policy is incorporated by reference into our Terms and Conditions (Terms) and any capitalised terms not defined in this Shipping Policy are defined in the Terms. You agree to comply with all Terms when accessing or using our Services, including this Shipping Policy.
1. Delivery details
Please ensure your delivery address is accurate. If you have provided incorrect delivery details, please contact us as soon as possible and we will use best endeavours to update the delivery address, however, we will not be liable for non-delivery or delayed parcels due to incorrect details and you may be charged a re-delivery fee if the order needs to be re-delivered.
2. Shipping of Orders
We currently only ship orders within Australia. All orders will be delivered within usual business hours and cannot be delivered to a P.O. box address. All Australian orders are shipped using the shipping method as specified at checkout. Delivery charges are calculated at check-out and you are deemed to have accepted such charges by proceeding with your order.
3. Timeframes and delivery dates.
We endeavour to process orders within 1-2 business days from the date that you place an order, however please contact us or check your order tracking email for estimated delivery time frames. As a guide, regular shipping generally takes approximately 3-5 business days for delivery. Delivery timeframes are estimates and to the maximum extent permitted by law, we are not liable for any delay in arranging delivery or delayed delivery of an order.
4. Acceptance of delivery
All orders must be received by a person over the age of 18 years of age with valid identification, such as a valid drivers' licence or passport. White Oat Distillery reserves the right to request identification and any other details of the recipient including but not limited to name, address, date of birth or require signature from the recipient and/or acknowledgement that the recipient is over the age of 18 and that they are not attempting to or actually making a purchase of alcohol on behalf of a person under the age of 18 years old. If there is no one available, or if the person available to receive the delivery does not comply with the above requirements for acceptance of delivery,
White Oat Distillery may refuse delivery and charge you reasonable fees for re-delivery or cancel your order and retain any delivery fees paid.
5. Lost Orders
If you have not received your order within 10 days after placing your order, please contact us at email@example.com We are not liable for orders that have been marked as 'delivered'.
Please see our Returns Policy for further information.